How you can access and/or correct your Personal Data
You can always, by written request, seek access to your Personal Data and/or ask the Company to correct or delete any inaccurate, incomplete or out of date information or information about the way in which the Personal Data is used or disclosed within a year of such request (or such period as may be required in the PDPA from time to time). Any request for access, correction or deletion of information, or complaint must be addressed to the Company’s Data Protection Officer using the following contact details:
By e-mail: Liu Enxi – email@example.com
Upon receipt of your request, the Company may request for additional information from you (including proof of identity) in order to process your request. The Company may also charge a reasonable fee to cover administration costs when dealing with any requests for access, which the Company will inform you of in advance.
The Company will endeavour to disclose and/or correct such Personal Data in accordance with its legal obligations, and where it refuses to do so, it will, where possible, provide you with the reasons for the refusal.
The Company will retain your Personal Data for as long as you have a relationship with it, and for a period after your relationship with it has ended. When determining how long this retention period will last, the Company takes into account the length of time Personal Data is required to, among other things:
- continue to develop, tailor, upgrade and improve the Services;
- maintain business records for analysis and/or audit purposes;
- comply with record retention requirements under the law;
- defend or bring any existing or potential legal claims; or
- address any complaints regarding the Services.
The security of all Personal Data provided to the Company is important. The Company takes reasonable steps to use appropriate measures to protect your Personal Data, including against unauthorised or unlawful processing and accidental loss, destruction or damage. Unfortunately, no data transmission over the internet or storage of information can be guaranteed to be completely secure. As a result, while the Company strives to protect your Personal Data, it cannot ensure or warrant the security of any information that you transmit to the Company, and you do so at your own risk. As such, you should help by implementing your own security controls, such as a strong password, not sharing your personal information with others, logging out when you leave your desk, and other best practices.
Complaints and Queries
If you wish to make a complaint about the handling of your Personal Data, or if you have any queries in relation to this Policy, please contact the Data Protection Officer using the contact details set out above.
Upon receipt of any complaints, the Company will carry out an investigation and may contact you for further information.